CF
Cedric F
1 reviews | Active since Jun 2023
07 Sept 2023, 00:33
Service mediocrity at Standard Bank
I went there on Tuesday, 5th September 2023. It was amazing how employees stood around, totally unproductive. I was in the queue for 40 mins. and when called, I was told a cash payment was required in this "card" age. Why did not one "consultant" inform me in that time that paying by card would be rejected and paying cash would be accepted? It was patheticism at its very best with affirmative action in the workplace horribly exposed as incompetence.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
07 Sept 2023, 07:22Good Day Cedric
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Sept 2023, 07:22
Official
Good Day Cedric
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
CF
Cedric F's updateReviewer Update
07 Sept 2023, 15:44It's an absolute pleasure to report that a gentleman, Gordon [I think so] phoned me wet to an existing matter and I was absolutely astounded by the way he conducted himself.
In my eyes, he's officially PRO supreme. Yes, the call was absolutely brilliant, and he's phenomenal, next level.
Standard Bank, I'm impressed, and be assured, I will remain one of your loyal customers.
Cedric Peter February
In my eyes, he's officially PRO supreme. Yes, the call was absolutely brilliant, and he's phenomenal, next level.
Standard Bank, I'm impressed, and be assured, I will remain one of your loyal customers.
Cedric Peter February
CF
Cedric F's update07 Sept 2023, 15:44
Reviewer Update
It's an absolute pleasure to report that a gentleman, Gordon [I think so] phoned me wet to an existing matter and I was absolutely astounded by the way he conducted himself.
In my eyes, he's officially PRO supreme. Yes, the call was absolutely brilliant, and he's phenomenal, next level.
Standard Bank, I'm impressed, and be assured, I will remain one of your loyal customers.
Cedric Peter February
In my eyes, he's officially PRO supreme. Yes, the call was absolutely brilliant, and he's phenomenal, next level.
Standard Bank, I'm impressed, and be assured, I will remain one of your loyal customers.
Cedric Peter February
Standard Bank's replyOfficial
07 Sept 2023, 15:54Dear Cedric
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Sept 2023, 15:54
Official
Dear Cedric
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***