service manager

The bank froze my wife's account for FICA purposes even though she sent her docs last month already. After the long wait at the service bar consultant who went to call the service manager, service manager Wellem Hefer decided to help a white man whom by the way came after us at the service bar, he even showed him to the door making small talk. Eventually he came to us after the consultant disturbed the chat with an attitude already which kind of gave me the impression that you are as good as your skin color here telling us he can't help us knowing he can. He then authorized for withdrawal almost 2hrs later as we refused to leave the bank on my wife's frozen account and said he gonna keep it frozen till next week only him knows why even though the FICA shows complete on their system. Mr Hefer just cost standard bank two long term clients.