Service levels beyond shocking

Almost 1 year ago a transaction was duplicated on my account. Almost a year later and I am still awaiting the bank to rectify it. I am being pushed from pillar to post. I cannot get hold of anybody Senior. I have logged complaints. I receive a ticket number and that’s as far as it goes. My prestige banker has done nothing. The service levels from this bank whom I’m embarrassed to say that I worked for is beyond shocking. Sort your ******* out Standard Bank. No wonder you have the lowest ratings!