Service Level Agreement sitting at Zero - SIMPLER BETTER FASTER ??????????????????

Very very poor service. ***** was committed on my account (seemed like an internal job), it took me 3 months of emails to get some action and still could not resolve the issue. One of the managers emailed me and said sorry this case has already been resolved (that was a response to my email which I asked for a detailed explanation of the ***** and I also attachments copies of the payment notifications of the ***** amounts). I decided to let this go and close my account. And again I am having an issue getting my account closed. I have been a customer at this bank for quite some time, even had a few investments and home loans with the bank. One would think you would get better treatment. But like all services Owe them money and they are quick to use all mediums to get a hold of you, but never the same service for you when they owe you money. I will never bank with this bank again on a serious note.