SERVICE LEAVES MUCH TO BE DESIRED

<p>I app**** for a stuident loan for my son about 2 weeks ago. I got an immediate reply stating the loan has been conditionally approved. I need to visit my nearest branch. I went into the branch with all the requested documents and i had to get my son home from campus in order for his to sign. The lady at the branch was very offhand stating i must upload the documents myself. She didnt even bother to check with my reference number whether there has been any progress. I then upload all the documents but I still do not have a response. I keep getting an sms stating that my loan offer will expire soon. The branch however cannot asist me to even check if there is anything happening with this application. My son is boarding 3 hours away from home. I cannot continuously ask him to come home and get no joy from Standard Bank themselves. Can someone tell me if this loan is approved or not</p>