Service is non-existant

<p>Since Standard Bank has centralised their phone numbers, one cannot get through to one's own branch for enquiries on one's own account. I go through security checks only to be told I cannot access my own account info at times & when I want to be put through to my own branch, I get questioned as to why I want to do so. Firstly, I would like to speak to my own branch & make an appointment with them, not do things over the phone thanks, and what I wish to discuss has nothing to do with a tele-consultant. Secondly, I pay enough in monthly fees to have a great service delivered and this has been lacking in Standard Bank for years now. I have had 4 bankers assigned to my account over 2 years and none have helped me when I have needed assistance (which is very little as I do not do a lot of banking & Standard Bank debits a lot of money from my account every month with glee). I am a no hassle customer and when I do expect just a little bit of service, it is just too much hassle to delivier upon. You guys cannot stick to your time lines for a Re-advance on a Home Loan, for example, without myself having to follow-up from my side and information given when it is granted is sketchy. It takes having to phone back to speak to 2 other consutants for correct info to be given. Correct documentation sent through first time gets 'lost' and resubmission takes 2 minutes to process. This leaves me to conclude that training is below par and lack of care is high on the agenda. It's attitudes and complacency like this that filter all the way through the organistaion and one doesn't know whether to scream or cry. Why don't you be leaders instead of perpetuating the "don't give a hoot about customers" attitude? It would make a difference.</p>