TZ
Thembeka Z

1 reviews | Active since Aug 2015

12 Nov 2025, 09:40

SERVICE IS DISGUSTING

Service is very pathetic. My card expired on the 30th September. STD Bank SA failed to send communication for renewal. on the 1st October I went to do shopping,. I was embarrassed at the till because card is declining. I went back home without shopping. Then I checked my card and realized that its expired. I had to go to the branch to renew. STD Bank has data that is why they block it. But why there was no communication prior? Other banks will send me sms in advance requesting the delivery details but stupid standard bank just enjoy blocking. Yesterday I went to do small shopping including electricity, the card declined several times showing daily limit exceeded. That time not even R1 has been used. I had to go back bare hands with no power nothing. Even tried outside withdrawal with no success. When opening my app shows DigiMe pending. What is that? why nobody bothered about updating me about that. All they do they just stop services? THAT IS STUPIDITY AND DIS RESPECT OF CLIENTS ON A HIGH NOTE. STD BANK IS MY MAIN BANKING AND THE STINKING SERVICE CANNOT BE TOLARATED. YOU GIVE ME NO CHOICE BUT TO SHIFT. THIS NONSENSE YOU DO WILL ONE DAY COST ME LIFE. THE SAME CARD THAT IS GIVING ME THESE PROBLEMS IS THE CARD I USE WHEN TRAVELLING TO FUEL. YOU ARE DISGUSTING !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Replies (2)
Standard Bank
Standard Bank's reply12 Nov 2025, 09:53
Official
Dear Thembeka,

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologies for any inconvenience or unwarranted frustration this has given you. 

Kindest Regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply13 Nov 2025, 10:27
Official
 Dear Thembeka,

Thank you for taking our call.
The matter has been assigned to Amogelang, who will be in touch with you daily.

Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank. 

Kindest Regards
Standard Bank Hello Peter Team 
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