service is deteriorating

24th June 2022, my husband went to a standard bank atm and he tried to withdraw R1000, an error came and no money. Then he tried again and received the money. When he checked his bank account it showed R2000 short. He went to standard bank and they gave him Standard Bank: Service request no. ***. then 2 days later he received a message it has been resolved, nothing has been resolved. Our Personal banker is unhelpful. We want our money back and we will be changing bank accounts by weekend. standard bank seems to be deteriorating faster than ever. Unhelpful staff when you call or in the branch. No wonder so many branches are closing