SERVICE IS A DISGRACE

<p>Standard bank are truly unbelievable, firstly between me and my husband we have been trying for about 3 years to get them to update our information correctly. They send u from the branch to the call centre and all the way back again and yet no one can seem to get the information correct or updated. Firstly i opened an account with standard bank and when the consultant gave me the form to sign i showed him that my cell number (after giving him my number) is incorrect they have my husband's old number on the form so the consultants says i dont have to worry if it is updated correctly. A day later i try and use my internet banking and guess what its not working. 2 phone calls and 2 visits to the branch they finally sorted it out and apperantley because my husband is the primary client that's how it pulls through on the system after they promised me my details are there. The consultant checks our details and once again they have numbers that are so old and we have been updating them forever. The second thing my husband's credit card statements come through on our personal email, now all of a sudden they use an old email address which reaches my previous employer, they go and phone the bank and guess what the bank just share information, then they tell you your sectrets are safe. Furthermore we have a homeloan with standard bank for which my father in law signed surety. In March we were going through a difficult time financially so before our debit order goes off we phone the bank to make an arragement with them, the lady says to me sorry she can make a note on the system but because the debit order hasn't gone off yet i will have to phone back, which we did and we made an arragement with them. To our horror the bank sms the surety to say we are in arrears with our bond (this after we phoned them and arranged with them and please take note we didn't even default on our arrangement) the bank did not contact us or email us nothing, they say they did but the numbers on the system didnt exist anymore. The surety agreement signed clearly states that the bank will firsly do everything in there power to contact the clients first. Then according to the bank my father in law phoned them and requested a statement from them on our homeloan, firstly no where in the surety document does it say that our personal information will or may be shared, secondly you can clearly see that the "statement" that was sent is not a statement its a screenshot sent from someone inside the bank, the bank just say sorry it was a consultant, but its not. ANYONE WHO WANTS TO SEE THIS IS MORE THAN WELCOME TO CONTACT ME. I lodged a complaint at standard bank, but not much was done about it and to my dismay i just eventually left it, because you email, phone, go to the branch ect ect ect but no one can actually help you all of them just pass the bucket to someone els. So next problem and we back to changing details again because up and till now they still havent done it and we have also been trying to change our debit order (once again the call centre says this the branch says that and no one comes back to you on emails) so on the 3rd June i notice that the debit order hasnt gone off yet so once again i phone the call centre i didnt complain or anything i just told them that i see the debit order went off the wrong account again i will make a payment on monday. Guess what??????? They sms the surety again! They cant phone or email me or my husband but they can sms the surety. What is wrong with this bank???? Then i phone the call centre again yesterday to request a statement the lady not very friendly either says ok it will be emailed to me. An hour later i see there is still no email so i phone them again another lady then says to me oh no it takes 2 - 3 days before we receive the statements because they log a query to the admin department and then only does it get send to us. This to me was very strange because the first time that the "surety" phoned in March this "statement" was sent immediately, but me as the actual client can only get in 2 - 3 working days. I did get the statement (quicker than what i was told) and guess what the statement that was sent to me looks totally different, firstly it was an attachment in a pdf file, addressed to me and my husband with the postal address on it (ONCE AGAIN I AM WILLING TO SHOW ANYONE THE INFORMATION THAT I HAVE) so please explain this to me???I also asked the bank that i want proof of the emails sent to the surety as well as a voice recording because to this day i dont believe what they are covering up, but once again i was ignored. Who inside the bank is not doing what they are suppose to, who are they protecting and why is information just given out? I did lodge a complaint with standard bank yesterday (guess what still no reply or refrence number - i suppose because we are not rich we dont get special treatment) so this complaint i am lodging now is not to get feedback from them its to make everyone els out there very aware of what is going on in that bank.</p>