EK
Ewa K
1 reviews | Active since Mar 2021
27 Jul 2021, 13:11
Service in Standard Bank
Hopeless bank. Service is not professional for clients and is pathetic. 3 weeks ago I have submitted the documents needed to access money from home bond. My loan is fully paid off and the home account is still open. Now I need to borrow the money to repair my house and I wait for an answer. Nobody calls me back and when I call them, there is no answer. This is frustrating. People working in the bank should have respect for clients and respect their time. It is quite the opposite now.
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Standard Bank's replyOfficial
28 Jul 2021, 02:03Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Standard Bank's reply28 Jul 2021, 02:03
Official
Hello
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)***