Service getting from Bad to Worse

<p>Im am getting quiet frustrated with Standard Banks lack of service, systems failures and dont even mention the lenghty time to hold on to get through the call center. I am while sending this complaint on hold for 38min, waited 65min on Thursday to get through and eventually dropped the call as I could not hold on any longer. This is not terrible but pathetic service. Besides the time to get through the call center, transactions like instand money which I did could not be accessed by the person I sent to and had to wait 3 days before the person could access the money. Instand money is used for emergencies and the person I sent the funds to was caused a whole lot of inconveniencve as they were stranded and needed the funds to get home. Because of this the person had to walk home and as a result was ****** and had their stuff ******. See what consequences your pathetic service has on peoples lives. I am still on hold for 55 min, and calling froma mobile phone, who is going to bear the cost of this call, and the 65 minutes i held on for the other day and previous times. You staff is also not knowledgeable of the products on offer and also constantly give incorrect information which on many occassionans, had to visit the branch for issues that could have been sorted on the phone. And where do you get off starting to charge customers for airtime purchases without notifying us. as I recall this was a free service. Right now Im not even bothered to hold on the phone anymore, Im off to open up an account with a Bank that values customer service, does not constantly have system issues and when I call the call center dont have to hear the annoying message of "we are currently experienceing high call volumes" this has been going on for weeks, does no one care to fix the issues thats causing high call volumes. Well you lost me as a customer. Oh if you wanna check the time of my call 03 Dec 09:9:47.</p>