HB
Haroon B

1 reviews | Active since Sept 2015

09 Jul 2019, 12:18

Service Gets Worse While Fees Get More

Extremely Poor Service Yet astronomical Fees , plus payments made via internet banking not accounted for . No response from complaints dept . I have been banking with Standard Bank for over 30 Years and the service just gets worse while the fees keep escalating . Recent issues not resolved Checked the internet banking facility and saw a traffic fine on my name , notice number *** . Paid it via the Standard Bank platform . Fine amount was R250 . Date of payment 12 June 2019 . A month later this fine still reflects on the Standard Bank platform as due and has now escalated to R310 . I sent a complaint to via the standard bank platform as the payment was done through the banks platform . Zero response to my complaint . This may be a traffic fine but the payment was made via the Standard Bank platform which the bank charges me for but fails to act when the payment is made yet the status is not updated to paid and the fine remains outstanding . Issue 2 : In addition to my monthly fee of R105 , standard bank charges me a ridiculous amount of R36 for an ATM withdrawal . The Bank charges R18 for every R1000 withdrawal . Whhat am I paying R105 for pm . Please REverse Issue 3 : There is now an additional monthly fee of R10.50 which states Fee MU Additional Recipients . That has occurred for the past two months 31 May and 29 June . What is this for ? Seems like a new fee . Please reverse . The bank is ripping my account off with fees that are not justified . Please resolve all these issues . I am now seriously considering closing all my accounts with Standard Bank and moving to another more efficient and cost effective banking solution . The complaint that I made was via this web address and remains unanswered https://www.standardbank.co.za/secure/CRC/Feedback.html

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Replies (3)
Standard Bank
Standard Bank's reply09 Jul 2019, 13:09
Official
Dear Haroon 

Thank you for posting a comment.
  
One of our consultants will be in contact with you as soon as possible.
  
Regards,
Complaint Resolution Centre
*** 
HB
Haroon B's update14 Jul 2019, 17:15
Reviewer Update
As yet I have still not heard back from anyone at Standard Bank . As I say I have been banking with Standard Bank for close to 30 years . They have my phone number , they have my email address . They have all my contact details . Yet no message or response from them . Totally poor service
HB
Haroon B's update16 Jul 2019, 17:27
Reviewer Update
It is now seven days since my complaint and Standard Banks promise to attend to the matter . They have simply decided to ignore the entire matter and have failed to even bother with any explanation . Absolutely unacceptable