SERVICE FROM STANDARD BANK UMOBILE IS ABSOLUTELY PATHETIC!!!!

I app**** for a phone contract for R179.99 on the standard bank mobile website that included a Hisense in February. It then got declined a day later. I called the standard bank mobile line and I spoke to an indian lady I cant recall her name, she advised that she would send an email requesting for motivation and a few documents in order for them to go through the request and see if i do qualify. Bare in mind, i have a credit card with standard back with a monthly repayment of R300-R400 that is paid timeously. THAT IS WHERE THE NIGHTMARE STARTED.. I waited, i then emailed *** asking for assistance on when i would be receiving this email requesting the documents they need. Still no response. I sent about 3 or 4 emails at this point I then call again, the agent then said they had sent me an email, I told them that I have not received an email, I gave them my work email address thereafter and even told them that I WILL, TOO, SEND AN EMAIL FROM MY WORK EMAIL ADDRESS. STILL. NO EMAILS FROM THEM. I called AGAIN and requested for them to provide me with a direct email address and not a generic one and it felt like I was speaking to a ****en robot, the agent kept saying but we had sent you an email requesting for your information and I REITERATED THAT I DID NOT RECEIVE AN EMAIL THAT IS WHY IM CALLING FOR THE MILLIONTH TIME ASKING FOR A DIRECT EMAIL ADDRESS THAT ACTUALLY BELONGS TO A PERSON THERE SO THAT I CAN GET SOME ASSISTANCE she then responded with the same answer at this point I'm already through the roof, irate and I decide to log a complaint, the complaint consultant SKHUMBUZO GUMEDE then responds via email advising the below (bare ALSO in mind i had not even received 1 call from this consultant)

Please note that the application was declined for the below reasons Trust this email finds you are well. Please accept our sincere apologies for the delay in response. Please note that the application was declined for the below reasons : Risk, Policy and Affordability. BRI is Low, Acceptable BRI for device lending is 7. Please note that the above are the reasons for the declining of the contract

Boom Case Closed. THE FREAKEN CONTRACT IS LESS THEN R200 A MONTH BUT I MUST HAVE SUCH A HIGH BRI, MY CREDIT SCORE ON MY APP ALREADY STATES THAT MY SCORE IS EXCELLENT, BUT I GUESS SKUMBUZO WOULDNT KNOW THAT SINCE HE NEVER ACTUALLY PICKED UP THE PHONE OR EVEN LOOKED INTO MY CASE. Anyway, I then got onto livechat spoke to an agent named Bianca SAYING THE EXACT SAME FREAKEN THING, we did send you an email but you did not respond with your documents, told her to resend the email or provide a direct email address. Still nothing. Got onto livechat again, spoke to Kirusha advising me that they do not request motivation for such cases but she will find out for me and that i should hold on, i was patient and i never received another response other then "Hi There" from Bianca the next day. I WAS BEYOND ****ED OFF and it felt like i was being taken for an idiot at this point. I then called in again, spoke to Nikita Naidoo, who chorused what all the other agents told me previously, i requested to speak to the manager, nikita then said she is not in and that the managers name is KIRUSHA and that i will receive a call either from KIRUSHA or PRINOLIN, the apparent managers thats running this **** show. STILL NO CALLS FROM THEM! I was beyond livid and appalled now, this is the type of service coming from standard bank. This is honestly pathetic. I've never had an issue with Standard bank, at one point I was even offered to increase my credit card limit.

ALL FOR DOCUMENTS THAT I DID NOT RECEIVE FOR A MOTIVATION FOR THIS R179.99 CONTRACT. ABSOLUTELY PATHETIC