Service from Standard Bank has become a laughing matter nowadays.

Standard Bank, your service has been continuously declining compared to a few years ago. This review specifically concerns your so‑called Private Banking. The level of service is laughable.

I raised a query as far back as March regarding charges on my accounts, yet your responses have created more confusion than clarity. No one explains what is happening, and eventually, you stop replying to emails altogether.

As for the “dedicated banker,” he seems dedicated only to himself—ignoring every email I send. What typically happens is predictable: someone pastes a generic apology, then a clueless representative contacts me, asking for several working days to “investigate,” only to return with the weakest explanation imaginable.

What is the point of this process? Only Standard Bank knows—or perhaps even Standard Bank doesn’t.