******* SERVICE FROM STANDARD BANK CREDIT DIVISION. USELESS AGENTS WHO FAIL TO TAKE DOWN SIMPLE NOTES PROVIDED!!!!

I am available after 4pm.

Also listen to the recordings.
See below email

------- Original message --------
From: SPHELELE MKHWA**** <smkhwa*******>
Date: Wed, 03 Sep 2025, 09:25
To: creditcardcommunications <***>
Subject: Re: Re

Good dayPlease note I am Andile, Sphelele sister. Her phone is with me as she is currently undergoing initiation. Please note she'll back on Monday after 2pm.Kindly contact her then. Best regardsAndile

Standard bank sent their agent to give me such bull**** reasons.

I your ****en head, if payment is due on the 21st and is received via eft instead of debit order what the fk is the problem?

Payment is received the very same day, your agent gave me a bull**** excuse that yes they understand money was received same day but different payment method therefore me missing 1 month makes them able to hand me over to debt collectors.

This is *******. She then proceeds to tell me about statements being sent via posts are you mad??? I'm renting and don't have a ****** post so who are you sending those statements to???

I explicitly advised the agent who begged me to take your credit card that I do not want. Additional fees or value added services on my credit card yet I'm being told I'm being billed for a post box that I do not even have??

I missed 1 payment as I was on my death bed and were undergoing initiation traditionally. Did not have access to my phone and could barely speak. My sister answered and advised you of this and also proceeded to respond via email aswell.

My payments have been done relegiously yet my credit card is now R2000 over yet my payment due is R1380?? All other payments have been received


Standard bank *** is going on???! Please let me know if I should email your ceo David hodnett /Lungisa Fuzile for assistance if you find your self incapable of handling such a minor query.

Regardless of the payment method money was received on that day. Do not **** with me and tell me you handing me over for one missed payment. Fix your **** now!!!!

1. According to your agent, I was handed over for missing a 1 month payment due to the fact that I was paying via eft instead of a debit order even though the money were being agpspid on the same day but with a different payment method.

2. I do not have a post and did not agree to a post being send so exactly who are you sending my information to?? I was told I was also handed over for 1 missed payment due to you guys sending multiple post communication? I DO NOT HAVE A POST AS I'M RENTING. I had advised your agent who kept calling me to take up the credit card that I did not want any extra charges now I have to worry about who has Std bank decided to share my details with.

3. Payment was missed once yet you decided to give your friends my account. What irritates me is that communication was received and you were advised as to why I could not answer. I have been sick and thereafter had to under go traditional initiation which this was communicated.

4. Reverse your hand over to mbd as I am now back and will be making payment directly to your bank
As of the 21 st September.

The amount due is R1380 which will be paid on Sunday.

Regards

Please can you get your credit team to sort out this mess that you have created!

My account was behind by 1 missed payment which payment is R1380.43 All other payments have been received prior which means there is nothing outstanding for any previous months.

Amount to be paid is R1380. 43*2.= R2 760,86

I get an email from Emma stating that I must pay R3,545.70 which is incorrect and rather an absurd amount.

Please get your credit team to help you as that amount is incorrect I do not know where you get the R700+ rands you added.

Do not assume all blacks are uneducated and will agree with whatever you say.

I once had a 1 month arrears a few months ago and paid for both months with the exact amounts now where the 700+ is coming from I have no idea.

Fix this immediately!!!!

No response.