IG
Igmar G

1 reviews | Active since Apr 2012

14 Aug 2016, 08:48

Service fees unacceptable

<p>Standard bank chatges R10 per transaction on a business account, after the limit of 30 free transactions is reached. I travel a lot for business and end up paying R10 to Standard bank each time I pay for a toll gate, evenif the toll gate only costs R7. I discussed it with my account manager and was informed that the bank cannot offer any deal on an all inclusive monthly service fee. This is unacceptable as it means one cannot use a business account to pay for toll fees. </p>

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Replies (2)
Standard Bank
Standard Bank's reply15 Aug 2016, 08:53
Official

Good day Igmar

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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Standard Bank
Standard Bank's reply18 Aug 2016, 05:04
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal customer.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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