service fees paid, not worth it

Making arrangements last February my account was put on lock up,didn't hear anything from the bank since last year,only to find out 2 weeks back on going into the bank for a statement as I'm starting a new job,I was informed at parow branch to pay R913,once I pay that I need to call ITC to clear my profile as I have been handed over to the legal division.Today I payed R1024.04 c at the n1 city branch,young teller and service consultons was great,the mature man and lady at the receptions desk where I was cut off more then 8 times to try to get through to the legal division was really a waste of time leaving the desk unattended and leaving me to wait every time in the cubicle,lady told me I must use my own phone.The number Phumzile at legal devision gave me is not on the banks list , I then left after giving up .Is this really what I have to go through,I'm getting no help and support from the bank that was so quick to phone me offering me this<br> package,after no money came in my account no one bothered to notify me that I have been handed over to the legal department my profile has been damaged without me being notified wich is *******.Still don't know if I can use my account.