Service fees

Good day. There was a annual service fee charged R160 that I don't know of. Sent query to there email division and was referred to a branch. I'm not visiting the branch again, cause I've requested numerous times for statements to be sent to my email and still not receiving them. Furthermore I was charged a statement fee for statements I never received through the post. That fees should also be refunded, cause the branch does not update records accordingly. My concern is why a consultant is not able to assist me through electronic ways and always get sent to the a branch that is useless as well. Get with the times Standard Bank or you'll will lose business to your competitors. Also train your consultants(email unit) better, cause they never have access to anything