Service , Feed Back , Fees no reply.

After 2weeks no Success, The Manager dealing with Prestige Bankers Rep**** stating they will not refund my Fees of R4100 and did not give me the reason why after the incompetency of the Staff at the Bank the Private Banker and a Branch Manager they gave me little no response. SO i was advised to reach out to the Department dealing with Complaint Resolution Centre it has been a Full Business week and still they have not given me any feedback. Why in today's time would anybody battle with a bank like Standard Bank ? You guys have the Worst rating when it comes to dealing with customers quick to charge fees but no assistance Should your team not get back to me today i will make contact with the Ombudsman