Service Fee Reversal

My wife, a new client of Standard Bank, has had Standard Bank reverse the "card fee" and "service fee" three times already on her bundled credit card. Each time they have told her that it will not happen again as they have corrected it by bundling the account as per the pricing guide. Once again on the 11th December 2019 these fees came off. Yet another 50minute call will need to be made to resolve Standard Bank's incompetence.