CVZ
Cheryl-Ann Van Zyl
1 reviews | Active since Jun 2024
02 Jun 2024, 23:20
Service fee query
This is the second month that a service fee is charged on ALL my accounts & after numerous queries nobody gets back to me for “what” the service fee is? Just got a mail saying query has been closed/concluded & will be contacted…..up to date NO further contact or explanation! Shocking service & communication.
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Replies (2)
Standard Bank's replyOfficial
03 Jun 2024, 06:53Dear Cheryl-Ann
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Jun 2024, 06:53
Official
Dear Cheryl-Ann
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
CVZ
Cheryl-Ann Van Zyl's updateReviewer Update
08 Jun 2024, 20:42Shocking that a week later this issue has still not been resolved & nobody even cares to attend to my query or mails.
CVZ
Cheryl-Ann Van Zyl's update08 Jun 2024, 20:42
Reviewer Update
Shocking that a week later this issue has still not been resolved & nobody even cares to attend to my query or mails.