Service failure

Hi Standard bank.

I got the worse service/experience ever, The consultants are failing to assist with my query. I want a settlement amount but instead I am told to wait 10 working days in order for them to send me the amounts. I want to pay that amount right now and all I is get nothing but service failure and drop calls. I have been calling for the past 2 days and I am sent to the Legal department and I get a Nonhlanhla Bandze who tell me she cant provide a settlement amount and says I need to fallow up with but surprisingly I'm told that she's knocked off at that time its 1pm. Consultants are told not to transfer calls to them for reasons know by Team leaders and Manager. I WANT MY ISSUE SORTED OUT AND MY SETTLEMENT AMOUNT COMMUNICATED TO ME SO THAT I CAN SETTLE MY CAR PLEASE!!!