Service failure

I am not happy with the service I got , I went to standard bank mall of africa to replace a card that was expired in February when I got there I was assisted by consultant I told her that I need a new card because my card has expired she said where is the card I told the lady that I left it at home and she said I will be charged card replacement because I dnt have an physical expired card with me so that she won't charge the fee how can I be charged a replacement fee when my card is expired ? I ddnt loose my card it got expired they should pick it up on their system than charging me when I told the lady I will come back with a card that was expired she said she won't be able to reverse the charge am so disappointed with the service you give to your customers can a service champion awrvixe department of standard bank phone me please I want the fee that o was charged reversed their system is clever enough to see expiry date of cards that they issue to their customers than bringing physical card, I also said to the lady please show me how to use tap with my phone we went to my card settings it was appearing there but couldn't show a tap to connect when paying with a rap to go worse of it all she said I should upgrade my account to charge acc that means more charges just to enable my phone to tap and go