HB
Hilton B
1 reviews | Active since Jul 2011
09 Jul 2020, 09:16
Service failure
I need a capital interest statement for my homeloan from Standard Bank to finalize my tax for 2019/20. The advertised email address *** keeps bouncing and messages are not delivered. The sharecall number ***is unanswered. *** Standard Bank?
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
09 Jul 2020, 12:12Hello Hilton
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply09 Jul 2020, 12:12
Official
Hello Hilton
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
***
HB
Hilton B's updateReviewer Update
09 Jul 2020, 12:15tick tock...
HB
Hilton B's update09 Jul 2020, 12:15
Reviewer Update
tick tock...
HB
Hilton B's updateReviewer Update
09 Jul 2020, 12:25 Delivery has failed to these recipients or groups:
***
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
***
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
HB
Hilton B's update09 Jul 2020, 12:25
Reviewer Update
Delivery has failed to these recipients or groups:
***
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
***
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
HB
Hilton B's updateReviewer Update
13 Jul 2020, 08:15Standard Bank, how long should I wait for your response? Surely you have 100s of customers finalizing their Tax, asking for the same thing a this time of the year?
HB
Hilton B's update13 Jul 2020, 08:15
Reviewer Update
Standard Bank, how long should I wait for your response? Surely you have 100s of customers finalizing their Tax, asking for the same thing a this time of the year?
Standard Bank's replyOfficial
29 Jul 2020, 12:05Dear Hilton
We have requested further details from you, which we have not received.
Please be informed this matter is closed.
Kind regards
Complaint Resolution Centre
**********
***********
We have requested further details from you, which we have not received.
Please be informed this matter is closed.
Kind regards
Complaint Resolution Centre
**********
***********
Standard Bank's reply29 Jul 2020, 12:05
Official
Dear Hilton
We have requested further details from you, which we have not received.
Please be informed this matter is closed.
Kind regards
Complaint Resolution Centre
**********
***********
We have requested further details from you, which we have not received.
Please be informed this matter is closed.
Kind regards
Complaint Resolution Centre
**********
***********
HB
Hilton B's updateReviewer Update
29 Jul 2020, 12:20The left hand and the right hand don't know what each other are doing... I also wrote a review on Twitter which got a similarly frustrating response. However, I managed to get what what I wanted but the the original problem is not resolved: 1) Published email address for homeloan inquiries is wrong, has changed but not updated on your website 2) Published telephone number for homeloan inquiries is wrong, has changed but not updated on your website 3) Your hellopeter response format is sorely lacking, is not focused on customer issue resolution but rather driven at shutting people up. Individuals don't like cookie cutter responses.
Feel free to call me should you need assistance with training on how to better engage with customers without alienating them or giving the perception that you are bad at your job and you don't care about customer service. That makes all the difference...
Feel free to call me should you need assistance with training on how to better engage with customers without alienating them or giving the perception that you are bad at your job and you don't care about customer service. That makes all the difference...
HB
Hilton B's update29 Jul 2020, 12:20
Reviewer Update
The left hand and the right hand don't know what each other are doing... I also wrote a review on Twitter which got a similarly frustrating response. However, I managed to get what what I wanted but the the original problem is not resolved: 1) Published email address for homeloan inquiries is wrong, has changed but not updated on your website 2) Published telephone number for homeloan inquiries is wrong, has changed but not updated on your website 3) Your hellopeter response format is sorely lacking, is not focused on customer issue resolution but rather driven at shutting people up. Individuals don't like cookie cutter responses.
Feel free to call me should you need assistance with training on how to better engage with customers without alienating them or giving the perception that you are bad at your job and you don't care about customer service. That makes all the difference...
Feel free to call me should you need assistance with training on how to better engage with customers without alienating them or giving the perception that you are bad at your job and you don't care about customer service. That makes all the difference...