LN
Lungelo N
1 reviews | Active since Sept 2023
28 Nov 2024, 18:12
Service Failure
4months later and I am still struggling with getting assistance with having my cheque card replaced after it was blocked due to a *****ulent case.
I have visited the branch multiple times, I have called the help line multiple times and everyone is still failing to assist me.
This is a frustration to me as I am unable to use my card for payments, doing instant transfers, buying online etc.
I need urgent assistance and if no feedback is provided to me by tomorrow.
I am cancelling my accounts and insurances I have with SB.
Totally Unacceptable!!!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Nov 2024, 06:53Good day Lungelo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Nov 2024, 06:53
Official
Good day Lungelo,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards
Standard Bank Hello Peter Team
***
LN
Lungelo N's updateReviewer Update
02 Dec 2024, 12:31Can I have feedback here please?
LN
Lungelo N's update02 Dec 2024, 12:31
Reviewer Update
Can I have feedback here please?
Standard Bank's replyOfficial
03 Dec 2024, 11:34Hi Lungelo
We trust this message finds you well.
We wish to inform you that we have made three attempts to reach you on your mobile number but, unfortunately, were unable to connect with you.
As a result, we have sent you an email to provide an alternative means of communication at your convenience.
In the meantime, we will proceed with closing the matter. However, should you require further assistance, we encourage you to reach out to us, and we will be happy to assist you.
Thank you for your understanding.
Warm regards
Standard Bank Hello Peter Team
***
We trust this message finds you well.
We wish to inform you that we have made three attempts to reach you on your mobile number but, unfortunately, were unable to connect with you.
As a result, we have sent you an email to provide an alternative means of communication at your convenience.
In the meantime, we will proceed with closing the matter. However, should you require further assistance, we encourage you to reach out to us, and we will be happy to assist you.
Thank you for your understanding.
Warm regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2024, 11:34
Official
Hi Lungelo
We trust this message finds you well.
We wish to inform you that we have made three attempts to reach you on your mobile number but, unfortunately, were unable to connect with you.
As a result, we have sent you an email to provide an alternative means of communication at your convenience.
In the meantime, we will proceed with closing the matter. However, should you require further assistance, we encourage you to reach out to us, and we will be happy to assist you.
Thank you for your understanding.
Warm regards
Standard Bank Hello Peter Team
***
We trust this message finds you well.
We wish to inform you that we have made three attempts to reach you on your mobile number but, unfortunately, were unable to connect with you.
As a result, we have sent you an email to provide an alternative means of communication at your convenience.
In the meantime, we will proceed with closing the matter. However, should you require further assistance, we encourage you to reach out to us, and we will be happy to assist you.
Thank you for your understanding.
Warm regards
Standard Bank Hello Peter Team
***