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nitasha B
1 reviews | Active since Nov 2014
27 Dec 2018, 15:50
Service failure
On 21.12.2018 the consultant called me and offered and assisted with facilities that i was interested in. I asked for the quotes so i could review everything, he advised that I can mail him when ready then he can finalize. Well since Monday i have been trying to get a hold of him no response , I called the standard bank call center today, they push me from pillar to post and say i must go to a branch, the consultant that i spoke to today cannot even speak properly. This is extremely frustrating, I spent almost 2 hours on the phone with no joy and the offers expire tomorrow. What is the point of having call centers or online facilities when we have to go into a branch ?????
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Replies (5)
Standard Bank's replyOfficial
27 Dec 2018, 16:01 Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply27 Dec 2018, 16:01
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
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nitasha B's updateReviewer Update
28 Dec 2018, 14:46As per my complaint logged yesterday, I have still not received any response.
The quotes all expire today, I did a new application in the hope that a consultant will call me but now it declines.
Can someone tell me what is going on here, this is really shocking service.
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nitasha B's update28 Dec 2018, 14:46
Reviewer Update
As per my complaint logged yesterday, I have still not received any response.
The quotes all expire today, I did a new application in the hope that a consultant will call me but now it declines.
Can someone tell me what is going on here, this is really shocking service.
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nitasha B's updateReviewer Update
31 Dec 2018, 14:09I must say I am absolutely disgusted with the level of service received.
Friday afternoon a consultant called me and did not even know what my complaint was about, he advised that he will discuss with the team leader and get back to me, I advised that I am leaving at 5 and need feedback before that.
Well to-date nothing received.
Clearly there is no care for client service
I am totally shocked that a huge institute like Standard Bank provide service like this.
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nitasha B's update31 Dec 2018, 14:09
Reviewer Update
I must say I am absolutely disgusted with the level of service received.
Friday afternoon a consultant called me and did not even know what my complaint was about, he advised that he will discuss with the team leader and get back to me, I advised that I am leaving at 5 and need feedback before that.
Well to-date nothing received.
Clearly there is no care for client service
I am totally shocked that a huge institute like Standard Bank provide service like this.
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nitasha B's updateReviewer Update
07 Jan 2019, 09:25I am still awaiting for feedback !!!!!!!!!!!!!!!!!!!!!
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nitasha B's update07 Jan 2019, 09:25
Reviewer Update
I am still awaiting for feedback !!!!!!!!!!!!!!!!!!!!!
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nitasha B's updateReviewer Update
08 Jan 2019, 10:48from the initial date of this complaint, I have still not received any feedback, the Complaint Consultant keeps promising that I will get a call yet to date no call ...your replies to this complaint states that it is escalated .....what type of service to your'l provide ...total waste of time you ppl do nt even have the decency to call your clients ...i am extremly fustrated with this entire process and want a dame call from someone that know what the hell is happening here
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nitasha B's update08 Jan 2019, 10:48
Reviewer Update
from the initial date of this complaint, I have still not received any feedback, the Complaint Consultant keeps promising that I will get a call yet to date no call ...your replies to this complaint states that it is escalated .....what type of service to your'l provide ...total waste of time you ppl do nt even have the decency to call your clients ...i am extremly fustrated with this entire process and want a dame call from someone that know what the hell is happening here