Service Excellence - David Phiri/Sumaya Khan

I would like to acknowledge the excellent service that I am receiving from Standard Bank personal banking team. The two people that are exceeding service expectations every time is: Sumaya Khan and David Phiri. Sumaya and David is the epitome of Excellence in Customer Service. They listen to understand the request, they identify the steps to resolve the issue, they resolve the issue, they provide feedback. Their turnaround to request is always within 12 hours. They are highly competent, friendly and truly are the best Customer service team I dealt with across industries. Due to the quality of service I receive from them, I have transferred more business to Standard bank. A big thank you and my gratitude for this quality of service.