Service Excellence

I went to Standard bank Cresta on 27/07/2019. I had a problem with my new debit card issued to me at Standard Bank Nicholway. The gentleman who assisted me, Prince Ndaba really went out of his way to assist me. After issuing the one card after the other, he realized that he will have to rethink his strategy and have to think outside the box to solve my problem, which he indeed figured out. He told me that even if I have to be there the whole day, but figuring out the problem, he will. On his 4th attempt, he got it right and had my account sorted out. This includes my mobile banking, reloading my beneficiaries and my dashboard. He could've done what the other lady did at Standard Bank Nicholway and send me off without ensuring that what he did was absolutely correct. For this I commend him.