Service Excellence

COMPLIMENT FOR EXCELLENT SERVICE - MRS LEBO RANKAPOLE This serves to express my heartfelt gratitude for the excellent service received from Lebo Rankapole. My experience with her professional demeanour has restored my confidence as a life long client following a spate of disappointing encounters before I met her . She has a knack for calmness and does her work with amazing attitude in an environment sometimes characterised by unreasonable demands from clients . She is indeed a rare breed during these trying times where poor service delivery has become a defining feature of public service both in the private and public sectors. I was on the verge of taking my investment to another bank in the same precinct but held myself back in respect and appreciation of Lebo’s above average attitude to customer service. I. It would be a travesty of justice if employees of her calibre were not duly rewarded for enabling guaranteed survival of their employers into the future. It is not always reputation that enhances organisational resilience and customer loyalty but the impressions created in clients’ memories from their encounters with employees . As Maya Angelou said “people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This resonates very well with how I encountered Lebo I wish her well in her career with Standard Bank and also wish to encourage Standard Bank to invest more in its employees with a view to getting the likes of Lebo multip**** for our sake Regards