PG
Philip G
1 reviews | Active since Mar 2009
07 Mar 2019, 08:24
Service down & down - Fess up & up!!!
I have tried 5 times over the past week to reach the now centralised customer care line at different times of day and I have never managed to get through. I have held on for an average of 20 minutes. Whereas Nedbank's help line always answers immediately. DISGRACEFUL considering the exhorbitant fees we pay!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
07 Mar 2019, 10:55Hi Philip
Thank you for taking the call.
We will contact you again as discussed.
Regards,
Complaint Resolution Centre
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Thank you for taking the call.
We will contact you again as discussed.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply07 Mar 2019, 10:55
Official
Hi Philip
Thank you for taking the call.
We will contact you again as discussed.
Regards,
Complaint Resolution Centre
***
***
Thank you for taking the call.
We will contact you again as discussed.
Regards,
Complaint Resolution Centre
***
***
PG
Philip G's updateReviewer Update
07 Mar 2019, 12:00I appreciate the help I finally got from the complaints department but I do suggest Standard improve the call centre. It's a pity one has to resort to Hellopeter.com before anything gets done.
PG
Philip G's update07 Mar 2019, 12:00
Reviewer Update
I appreciate the help I finally got from the complaints department but I do suggest Standard improve the call centre. It's a pity one has to resort to Hellopeter.com before anything gets done.