1 reviews | Active since Sept 2013
Service disgrace
Standard Banks call line ***is a complete disgrace to South Africa's banking service, my time and intelligence. Beside every encounter of experiencing high call volumes, waiting for ever and a day and then the call operator transfers you somewhere of which the call has been dropped, never answered or not competent to help, or tries to redirect the call again. Shame on you Standard Bank
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
Good day Mr Webster
Thank you for your posting your comments.
Feedback of this nature although regrettable is always appreciated as it allows us an opportunity to improve and rectify our customer services standards.
We have notified the senior manager responsible for our Call Centre of your complaint. All measures will be put in place to ensure no repeat of this incident.
Kindly use the following Private Banking Call Centre number ***, and email is *** in future.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)
Good day Mr Webster
Thank you for your posting your comments.
Feedback of this nature although regrettable is always appreciated as it allows us an opportunity to improve and rectify our customer services standards.
We have notified the senior manager responsible for our Call Centre of your complaint. All measures will be put in place to ensure no repeat of this incident.
Kindly use the following Private Banking Call Centre number ***, and email is *** in future.
I regret we provided you with bad service and poor customer experience-it is the exact opposite of what we pride ourselves on.
At Standard Bank we are committed to giving you, our valued client exceptional service and we would like to take this opportunity to thank you for your continued support.
Please do not hesitate to contact us for any enquiry or complaint that you may come across.
Kind regards
Complaint Resolution Centre
***
*** (fax)