Service disaster

Please don't offer a product if you don't have the customer service to back it up.<br> <br> Is it too much to ask that you pick up the phone to your client and tell them if their claim is approved or not, and that repairs can be done.<br> <br> Claim lodged 18 November. Its now 22 January and I have phoned you no less than 6 times to chase up to find out what is happening. Now, I've been given a verbal go-ahead, thanks so much for that. I however would have thought that some correspondence could have been initiated from your side. Its okay, I will just take the call centre agent's word for it that everything is fine. I won't expect any written confirmation from you, that's obviously too much to ask.<br> <br> Is this your service standard? Good luck to you. I have also emailed you twice. Thanks for the automated responses and lack of actual responses.<br> <br> Not at all impressed. Jack yourselves up.