Service disapearing

I got ****** by gun point. My card was ****** and so I went straight to the bank. The staff at Rondebosch branch were extremely rude and didn't tell me the cost of a new card It ended up being R160!! What a shock!!. They have reduced their service available in the area and the only ATM machine is often down and they tell me in a rude was to Pick n Pay. I mean ..COME On. You are sending me to a store to get my money who offers a banking service. Why must I be part of this bank? I even asked what percentage I would get if I opened a savings account and the gave me the lowest in my area. LOWER that the website.