Service delivery is bad

I have never been so mad with Standard bank like i am now. On Saturday i sent an e-mail to the prestige helpdesk and my banker Kgomotso to send me my proof of account. On Tuesday when i still did not receive any feedbank, i decided to forward the e-mail on the 10th march to Simon Bok the Branch manager in Centurion who speedily as always responded to my e-mail and said he is no longer a branch manager and have forwarded my e-mail to Nikki Petersen who is now the branch manager and she was ccd on the e-mail. Today the 11th when i still did not hear from Nikki i decided to reply to all on Simon's message asking Nikki to give me a feedback. She still have not responded up to now. I then decided to contact the prestige helpdesk again and this time via telephone call. I spoke to conrad who told me their system is currently down i should call again!!!! i mean after being with him on the line for so long using my airtime he tells me i should call again. I told him the supervisor should call me when the system is up. I am still waiting. I really want to cancel this prestige account and move to another bank!!!!!