PK
Philip K
1 reviews | Active since Jan 2012
15 Aug 2023, 10:26
**** service
Standard Bank has the worst service, I opened an account with them and deposited R500 to activate the account. Then thy proceeded to close the account without informing me or my banker, I realized something was wromg because my clients money does not come through. Then they apologized and re-opened the account but the initial R500 is just gone plus R2000 of one of my clients? It has been more than 5 weeks of phoning and emails and still no one is prepared to sort out the problem! Absolutely horrible service!!
Helpful (0)
Replies (15)0
Replies (15)
Standard Bank's replyOfficial
15 Aug 2023, 10:27Dear Philip
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2023, 10:27
Official
Dear Philip
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
15 Aug 2023, 12:09Hi Philip
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply15 Aug 2023, 12:09
Official
Hi Philip
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
PK
Philip K's updateReviewer Update
15 Aug 2023, 12:25Account number is ***
PK
Philip K's update15 Aug 2023, 12:25
Reviewer Update
Account number is ***
PK
Philip K's updateReviewer Update
15 Aug 2023, 12:25***
PK
Philip K's update15 Aug 2023, 12:25
Reviewer Update
***
Standard Bank's replyOfficial
15 Aug 2023, 12:27Hi Philip
Thank you for the details. Please be on the look out for a call from our team.
Thank you for the details. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Aug 2023, 12:27
Official
Hi Philip
Thank you for the details. Please be on the look out for a call from our team.
Thank you for the details. Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
PK
Philip K's updateReviewer Update
16 Aug 2023, 11:02Yet again, thanks for the horrible service! Again promised to contact me and yet again NO EFFORT!! Your service is absolutely ****!!
PK
Philip K's update16 Aug 2023, 11:02
Reviewer Update
Yet again, thanks for the horrible service! Again promised to contact me and yet again NO EFFORT!! Your service is absolutely ****!!
Standard Bank's replyOfficial
16 Aug 2023, 11:10Hi Phillip
We apologise for your experience so far.
Please allow us the opportunity to follow up.
Our team will be in touch.
We apologise for your experience so far.
Please allow us the opportunity to follow up.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply16 Aug 2023, 11:10
Official
Hi Phillip
We apologise for your experience so far.
Please allow us the opportunity to follow up.
Our team will be in touch.
We apologise for your experience so far.
Please allow us the opportunity to follow up.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
PK
Philip K's updateReviewer Update
18 Aug 2023, 07:45Another day of promising and still no action, NO phone call.... not even a email, and this is the last 5 weeks.
Seems you guys also just promise and hope the problem disappears?
Seems you guys also just promise and hope the problem disappears?
PK
Philip K's update18 Aug 2023, 07:45
Reviewer Update
Another day of promising and still no action, NO phone call.... not even a email, and this is the last 5 weeks.
Seems you guys also just promise and hope the problem disappears?
Seems you guys also just promise and hope the problem disappears?
Standard Bank's replyOfficial
18 Aug 2023, 08:06Dear Phillip
We're so sorry for the inconvenience caused.
We will follow up with our team for further feedback.
Please be on the look out for our call.
Kindest regards,
We're so sorry for the inconvenience caused.
We will follow up with our team for further feedback.
Please be on the look out for our call.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Aug 2023, 08:06
Official
Dear Phillip
We're so sorry for the inconvenience caused.
We will follow up with our team for further feedback.
Please be on the look out for our call.
Kindest regards,
We're so sorry for the inconvenience caused.
We will follow up with our team for further feedback.
Please be on the look out for our call.
Kindest regards,
Standard Bank Hello Peter Team
PK
Philip K's updateReviewer Update
18 Aug 2023, 08:23It seems this is an automated response?
PK
Philip K's update18 Aug 2023, 08:23
Reviewer Update
It seems this is an automated response?
Standard Bank's replyOfficial
18 Aug 2023, 08:46Dear Phillip
Thank you for taking our call.
Please be on the look out for our email and respond accordingly.
Kind regards
Thank you for taking our call.
Please be on the look out for our email and respond accordingly.
Kind regards
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Aug 2023, 08:46
Official
Dear Phillip
Thank you for taking our call.
Please be on the look out for our email and respond accordingly.
Kind regards
Thank you for taking our call.
Please be on the look out for our email and respond accordingly.
Kind regards
Kindest regards,
Standard Bank Hello Peter Team
PK
Philip K's updateReviewer Update
29 Aug 2023, 06:03And there we go, another week and a half and no response! Lost R2500 due to Standard Bank 's bad service and Standard Bank keeps on promising but never delivers.... I think we are on 9 weeks now!
PK
Philip K's update29 Aug 2023, 06:03
Reviewer Update
And there we go, another week and a half and no response! Lost R2500 due to Standard Bank 's bad service and Standard Bank keeps on promising but never delivers.... I think we are on 9 weeks now!
Standard Bank's replyOfficial
29 Aug 2023, 07:30Hi Philip
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Aug 2023, 07:30
Official
Hi Philip
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
PK
Philip K's updateReviewer Update
11 Sept 2023, 08:04Still no response from Standard Bank, I believe the only option at this point is the Ombudsman!
I mean honestly almost 12 weeks is ridiculous to solve a problem!
I mean honestly almost 12 weeks is ridiculous to solve a problem!
PK
Philip K's update11 Sept 2023, 08:04
Reviewer Update
Still no response from Standard Bank, I believe the only option at this point is the Ombudsman!
I mean honestly almost 12 weeks is ridiculous to solve a problem!
I mean honestly almost 12 weeks is ridiculous to solve a problem!
Standard Bank's replyOfficial
11 Sept 2023, 08:07Dear Philip
We apologize for the delay experienced whist dealing with us. We have requested for the latest update on this matter.
Kindly await feedback to be provided by our agents.
Regards
Standard Bank Hello Peter Team
***
We apologize for the delay experienced whist dealing with us. We have requested for the latest update on this matter.
Kindly await feedback to be provided by our agents.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply11 Sept 2023, 08:07
Official
Dear Philip
We apologize for the delay experienced whist dealing with us. We have requested for the latest update on this matter.
Kindly await feedback to be provided by our agents.
Regards
Standard Bank Hello Peter Team
***
We apologize for the delay experienced whist dealing with us. We have requested for the latest update on this matter.
Kindly await feedback to be provided by our agents.
Regards
Standard Bank Hello Peter Team
***