SERVICE COULD NOT BE WORSE

Went into Std Bank La Lucia branch Saturday the 4th as I needed my EAP limit increased. The consultants at the enquiry desk was from the get-go not in the mood to assist. They informed me that the money in my account have to be cleared in order for them to raise my limit. After they embarrassed me in the bank, whilst explaining that it is protocol, basically I'm wrong and they are right, and a very witty and ******** attitude, I accepted the fact as I do understand that the bank needs to protect all involved. They stated that it will take maximum of 3 working days and I most definitely will be called no later than Wednesday. Surprise, Thursday I went back, very upset, as the accounts I need to pay is adding interest per day and the bank is silent. Again, greeted with staff at the enquiry desk that clearly is not interested in MY problem, they nonchalantly said someone else at another branch did not complete the enquiry. They made me wait for close to 2 hours, not trying to attempt any additional attempts to assist me. One staff member even walked around in flip=flops! Finally my husband's private banker sorted it out for me over the phone, whilst waiting in the branch!!