Service Complaint with Standard Bank

Good day My complaint as requested by Complaints Resolution Centre 16 Jul 21: On 8th July I contacted Standard Bank call centre wanting contact details of the legal aid department as I needed their services for a plumbing issue in my apartment. I was sent from pillar to post. They referred me to home loans and I told them that was the wrong department. I was then given an email address to write to - *** I wrote to that email address 8 July 2021 detailing what assistance I required and they referred me to Home loans again where I do not have a home insurance policy. SIL Policy responded on 13 Jul 2021 where we agreed that i do not have a policy with them. SIL Policy then tried assisting by referring my query to SBIB, MDR SBIB for help. In my email of 12 July 2021 to *** i asked what 3 particular monthly deductions off my account are for, hoping that my answer would be in that required response : I gave all information as requested by the Complaints Resolution Centre on 16 Jul 21. I again wrote to them on 21 July 21 to remind them that i am waiting for a response. I am still to receive a case number.