Service complaint

<p>On the 12th of April 2016 I transferred money to my cheque account at Standard bank, I went to the bank and waited for an hour to be served and nothing happened I only get lunch and during that time I have to do my business. I phoned the bank and arranged with them to please get the documents ready for the transfer from my cheque account to the consolidated loan account that I wanted to settle. The next day I went to sign the document for the account transfer and I asked the consultant to please make sure the stop order was cancelled because I had problems in the past were my petrol card was settled and nine months later the installment was still deducted. At the end of April I went to the shop to buy something and my card was declined, the installment was deducted. I immediately contacted the bank and was told that the transaction will be reversed, I waited for a few days and the money was not returned to my account. I phoned the bank and spoke to one of the consultants. He assured me that the problem will be sorted and the next moment my account went into overdraft the installment was deducted again instead of reversed. I phoned the bank again, eventually the money was returned. Low and behold this month the same thing happened, lucky for me I was not at a shop I wanted to draw money and there was insufficient funds. I phoned the bank to get hold of the manager the consultant gave me a wrong email address so no help. I eventually went to the owner of my business and got hold of the email address of the business manager. Immediately after receiving my e-mail he phoned and informed me that the branch manager will phone me shortly, which he did and he promised me the funds will be returned and the problem sorted, this was on Friday 3rd of June and to date nothing has happened. I would like to say after being a client with Standard bank for 29 years I am very disappointed and is ready to close my account and move to another bank.</p> <p> </p>