Service Complaint

I have a cheque account with Standard Bank which I opened in 2011/2012. Since opening my account I've had beneficiaries loaded which I pay on a monthly basis and others who I only pay on specific dates. Although I receive monthly statements via e-mail, I do not have my older statements anymore. I've been in to my branch and contacted SB Head Office and requested to pull a record/statement of a specific beneficiary for a time period dating between April 2012 - Sept 2015. SB at first said they could not assist me with info on my account further back than a year. When I asked how do they comply to FICA (having to keep track of all records for a minimum of 5 years) they then said they could only provide me with full statements charging me R50 per month for a statement. This comes to a total of R2100 to get statements on my own account with a financial institution I pay bank charges to every month. I do not mind paying a fee getting the documentation I require but this is unreasonable amount. The service I have received regarding this matter has been pathetic. I would like a call from a capable SB representative to assist me and resolve this ASAP.