Service Complaint

Standard Bank Bluff have know idea what information they given to their clients over the phone. I ordered my first cheque book from Bluff branch. After standing in the inquires queue for about an hour and a half, (because only two staff manning desks) i find out my cheque is incorrect. Ordered second cheque book, stood in queue again for about hour to also find out my cheque is still incorrect. Ordered third cheque book, woman from Bluff branch informed me that i can go straight to information desk to avoid me standing for another hour in inquires queue and collect my cheque book from them. On arrival at Standard Bank Bluff, information lady informed me that i cannot collect cheque book from her. I find this service absolutely appalling, no one understands the rules or they make them up.