DP
Desmolene P
1 reviews | Active since Oct 2018
21 Oct 2019, 11:08
Service charge deducted in error
A service charge was debited against my account in October and when I inquired I was informed that this was for a will kept in safe custody. My standard will with Standard Bank was cancelled years ago.
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Replies (2)
Standard Bank's replyOfficial
21 Oct 2019, 14:59Dear Desmolene ****samy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply21 Oct 2019, 14:59
Official
Dear Desmolene ****samy
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's replyOfficial
22 Oct 2019, 14:17Dear Desmolene ****samy
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Joseph Witticker
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Joseph Witticker
Complaint Resolution Centre
***
Standard Bank's reply22 Oct 2019, 14:17
Official
Dear Desmolene ****samy
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Joseph Witticker
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Joseph Witticker
Complaint Resolution Centre
***