Service beyond shocking

After three years and two months my mother's estate is still not settled.

I was informed in November 2019 that investment funds had not been collected for distribution by executors. Within days, after my follow up with the investment house, the funds were deposited with the executors.

Since then, the last outstanding item to prevent final distribution was a repayment of a pension amount to UK.

Today I'm told that error was made with the repayment and would have to be started all over.

Repeated questions regarding timeline of final distribution go unanswered, until I complain higher up in the Standard Bank chain.

I've been a Standard Bank client for 48 years and following this debacle, am slowly moving investments I with them to other institutions.

I just want closure.