Service at Wonderboom Junction is pitiful.

Today, the 04/01/2016 at approximately 09:45 I gave my name and cellphone number to the receptionist at your Wonderboom Junction branch in Pretoria in the hope of opening a new Prestige current account. After waiting and waiting in the branch for 90 MINUTES, I was reassured by one of the ladies that I would be the next client to see the sales consultant. There was only one sales consultant in the branch. I'm sure that anyone would become highly agitated if they had to sit and wait for 90 minutes for one consultant. The consultant must have spent at least 60 minutes with the client before me. After he (the sales consultant) had finished with that client, what does he do? He calls a client that had arrived in the branch AFTER me and then, after she was already seated, he checks the register to find the next client in line. It was supposed to be me. WHY DID THIS CONSULTANT NOT CHECK THE REGISTER BEFORE CALLING THE NEXT CLIENT? Why is he not proficient enough to first check the register to find out which client is next in line? I questioned his dishonourable conduct and asked to speak to the manager. He informed me that the manager was not in but he was standing in for the m