Service at the Estate Late department is awful

<p>On the 20th June we visited Standard bank brach in Thohoyandou to enquire about the documents required to close a deseased account. Ont he 21st we went back and submitted all the documents they needed. A week later on Tuesday 27th we received a call from a lady by the name of Nyandi and she said they also needed the proof of residence and we also submitted it. We asked her for the reference nunber and she said there is no reference number.</p> <p> </p> <p>On the 13th July I called the Estate late department on ********** 770 and spoke to Mohammed who told me that he can't locate the documents instead I need to resubmit them which was very dissapointing. I resubmitted all the documents on the 14th July. Today I called them (spoke to Senjen) to find out about the status and I was told that the documents were only printed on the 19th which means they will only start counting down from the 19th (This is an internal process which has nothing to do with me. I resubmitted them on the 14th) So I said the auto-email I received stated that its 10 working days which means that I will call again in 2 days time ( (Thursday) and he told me that unfurtunately my query will only be actioned after 10 days (between 10 days and 14 days) and until then nothing will be done. And I must add that he was seriously rude!</p> <p> </p> <p>The service level that we have received from Standard Bank so far its appalling and would discourage any of my family members to discontinue banking with them because no one derserve to go through such an experience with the bank after they have lost their loved ones.</p> <p> </p> <p> </p>