******* SERVICE AT STANDARD BANK ESTATES DEPARTMENT

Extremely Poor and ******* Service from Standard Bank I am the administrator of a deceased estate, acting on behalf of the executor. I submitted the required documents to Standard Bank (STD-yes, like in the disease) in order to process the estate matters. Initially, I was told by STD that the documents were unclear. In response, I sent clear copies, only to be told that the documents needed to be both dated and commissioned by a commissioner of oaths. While I promptly comp**** with this additional requirement, my main question remains: why was I not advised from the outset that the documents needed to be dated as well as clear and commissioned? After submitting a further set of documents, I received communication from STD stating they would revert to me within two days and that the matter was being processed. Keep in mind that this is a deceased estate, and the heirs are anxiously awaiting responses and, if applicable, funds from the estate. When more than two weeks passed without any communication, I emailed STD, stating that if I did not receive a response by the close of business that day, I would take the matter to social media and a consumer forum to warn others. On that same day, I also called the call centre, where I was informed that the queues were long, but that STD would call me back. STD did not call back. After more than 48 hours, I finally heard from STD, only for them to repeat their previous vague statements about the documents not being clear and reintroduce requirements that had already been met. The documents were clear, dated, and commissioned, yet their response remained the same, further demonstrating their utter lack of competence and regard for their clients. It is evident that STD Bank's staff lack the necessary knowledge and skills to effectively manage even basic administrative tasks. This entire experience has been incredibly frustrating, and STD’s failure to meet deadlines and communicate efficiently shows a severe lack of professionalism. I strongly advise against doing business with STD Bank. You may just get a disease. I would never recommend this bank to friends, family, or anyone else, as their *********** staff will only cause unnecessary delays and frustration. I strongly advise you not to refer any person to STD bank. You, and other people, will only end up experiencing the same ineptitude and poor service I’ve encountered. Never take your decesed estates matters to this stupid bank. It’s my hope that Standard Bank's competitors continue to grow and that the bank’s leadership takes a hard look at the severe deficiencies within their customer service departments. But I know STD will not. STD is too arrogant which is why STD has the “go to hell” attitude of not having the decency to respond even in the face of a threat to report STD’s rotten service on the social media and consumer forum. I hope the staff in the relevant department complained of die of an incurable disease and I hope the staff lose their jobs and are never employed anywhere, and that they grovel for an earning.