HV
Heleen V
1 reviews | Active since Sept 2013
01 Apr 2015, 13:56
Service at Reception pathetic
Went to Standard Bank to query something quite small (delayed SMS notifications). No-one at the reception desk so i went to enquiries. After waiting 40+ minutes in the queue, I was sent back to the reception desk. Wow! Surprisingly someone was there. More excuses than solutions. They only needed to make ONE 'quick' phone call. It took 25+ minutes so I walked out. Definitely changing banks.
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Standard Bank's replyOfficial
07 Apr 2015, 13:24Hello VAN.,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply07 Apr 2015, 13:24
Official
Hello VAN.,
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***