Service at its worst...but not surprisingly Standard Bank!

<p>On walking into Standard Bank 3 weeks ago to do a transaction, I was told my account needed to be upgraded.</p> <p>I left the bank, received an email that day, asking for relevant details in order for this to be done which I responded to accordingly within the same day.</p> <p>I then recieved a calendar invite a day later for an appointment for me to go in and upgrade the account. When I responded proposing a new time, my mails were ignored. Only when I then said how disappointed I was, did I get a response (needless to say I HAD TO GO IN AT THEIR ORIGINAL TIME ANYWAYS becuase I was not accommodated with the one I proposed).</p> <p>I went to the appointment, <strong>where I found out (besides the point) that I had been getting charged fees<em> </em>I was unaware about on my current account everytime transactions were made.</strong></p> <p>I was then, after going through the process, told that I would get a call to collect my cards withing 5 working days from the Branch (Benmore Gardens).</p> <p>Well (and not surprisingly for Standard Bank) it is now 9 working days later and NO ONE HAS CONTACTED ME. I have been thorugh 5 phone consultants, one of which put the phone down while I was on hold and I am going on an hour of waiting.</p> <p>I eventually get through to someone in the CARD division who was extremely rude and all she felt the need to say was "Mam, I am actually just trying to help you" and with attitude I'd like to add! What a way to treat a client Standard Bank!</p> <p>Please sense my sarcasm when I say, I cannot wait for my new account!</p> <p>Wish I could get through to someone at Benmore to find out if my cards are there? But...... no one can get hold of you!</p> <p>Oh and this is too, after once having 3 accounts in 6 months becuase you guys didn't know what you were doing about 3 years ago! Sad to say, but again not surprised - NOTHING HAS CHANGED!</p> <p>Like I said - "Service at its worst!"</p>