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garron C
1 reviews | Active since Dec 2014
23 Feb 2023, 15:09
Service at its worst
I have contacted Standard Bank Home Loans Department on 3 occasions, wanting to have my Home Loan recalculated for a longer term in the hope of having my instalment decreased. Each time the consultants advise me they will refer my info to the brokers to be contacted. It's now 2023 and I'm yet to be contacted by someone, is it such a difficult request for simply so simple?? I would appreciate it if someone could contact me in this lifetime still.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Feb 2023, 15:27Dear Garron Cornelius
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Feb 2023, 15:27
Official
Dear Garron Cornelius
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
23 Feb 2023, 16:34Hi Garron
Our support team have responded to on email. May you kindly review your emails.
We looking forward to your response.
Kind regards,
Our support team have responded to on email. May you kindly review your emails.
We looking forward to your response.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Feb 2023, 16:34
Official
Hi Garron
Our support team have responded to on email. May you kindly review your emails.
We looking forward to your response.
Kind regards,
Our support team have responded to on email. May you kindly review your emails.
We looking forward to your response.
Kind regards,
Standard Bank Hello Peter Team
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garron C's updateReviewer Update
01 Mar 2023, 09:05Good day
I have followed the steps mentioned in the email however the instructions on the form are not clear and I don't want to make a mistake on the term extension. Can someone from Standard bank please call me so i can get this query resolved?
I have followed the steps mentioned in the email however the instructions on the form are not clear and I don't want to make a mistake on the term extension. Can someone from Standard bank please call me so i can get this query resolved?
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garron C's update01 Mar 2023, 09:05
Reviewer Update
Good day
I have followed the steps mentioned in the email however the instructions on the form are not clear and I don't want to make a mistake on the term extension. Can someone from Standard bank please call me so i can get this query resolved?
I have followed the steps mentioned in the email however the instructions on the form are not clear and I don't want to make a mistake on the term extension. Can someone from Standard bank please call me so i can get this query resolved?
Standard Bank's replyOfficial
01 Mar 2023, 09:30Good day Garron
We have requested our team to revert back to this matter as assist accordingly.
Kind regards,
We have requested our team to revert back to this matter as assist accordingly.
Kind regards,
Standard Bank Hello Peter Team
Standard Bank's reply01 Mar 2023, 09:30
Official
Good day Garron
We have requested our team to revert back to this matter as assist accordingly.
Kind regards,
We have requested our team to revert back to this matter as assist accordingly.
Kind regards,
Standard Bank Hello Peter Team