AB
Allison B

1 reviews | Active since Oct 2015

20 Dec 2016, 23:18

Service at Heidelberg branch (Gauteng)

<p>Yesterday my 90 year old father went to Heidelberg branch to change his address details. He has been a customer of standard Bank for 63 years and even got a set of gold pens after being a customer at his 50 year mark.</p> <p>My father was left to stand in the queue for over 2 hours. There was another very elderly lady behind him as well.</p> <p>My sister phoned me today to say that my father was feeling very ill after his experience at the bank. My father has always been a very fit man who exercises daily and walks 2 kilometers with his dog on a daily basis.</p> <p>I took a paramedic with me from Nigel and we went through to see my father. He checked my father's vitals and even did an ECG on my dad.</p> <p>The paramedic took certain measures and after a while my dad was feeling a bit better.</p> <p>My dad even said that he was going to change his account to another bank. He has been, as I have mentioned before, a loyal customer for 63 years.</p> <p>My father's name is W J BELL. Don't phone me for his banking details. This time you can do a bit of research to find who he is. His account is held in Nigel branch. There can't be too many W J BELL account holders in Nigel.</p>

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Replies (2)
Standard Bank
Standard Bank's reply21 Dec 2016, 09:45
Official

Good day Allison

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Dec 2016, 09:24
Official

Good day Allison

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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