Service and *****

Thats going on with you service recovery team. Trying again ... second time im logging this complaint. SBSAS advised that they tried to contact me three times and then closed the call. My Contact details are below the complaint.

I have tried to, for the past two months to get someone to assist me to 1) advise them of a potential system issue and 2) trying to resolve a ***** transaction on my A/C. All my requests are either "this is not our area or we are unable to authenticate you" log another call.

The System issue is that I was able to draw R160 000 from an ATM in a foreign country in 30 min and my daily withdrawal list was R3000. Im sure I could have kept going. Can't believe that no one is interested in this... Reserve bank may be keen to understand this?

I have had a ***** transaction run on my a/c. I notified the ***** helpline of the transaction. I was email back immediately asking whether I would like my card stopped. I responded yes and since then my requests to the ***** helpline are ignored.

Next escalation is to the ombudsman.

*** +***3 (New Zealand)